I absolutely hate it when people outrightly refuse to do their jobs. Right now, I'm so angry with some of my colleagues. I could just slap them off their seats and make them do what they are supposed to do. If you have been following my blog, you would know that I resumed in my second new branch on the 19th of December, 2011. I did a post on it titled: A New Beginning. Usually, when you resume in a new branch, you are expected to fill out a form where you specify your new job function and other things. This form is then scanned and sent as a mail to the Group Head Operations (G.H) and to a group of people in the Systems Control Unit (S.C.U). The G.H approves the change and the guys in the S.C.U then effects the change. All this is supposed to be done in a matter of minutes. However, until the change is done, you do not have the work rights to function in your new department.
As I resumed, I was faced with the challenge of not been able to work on the system. I needed to be configured first. Some branchs have an I.T person working with them, but most of the branches would have to call an I.T person to come and help out when issues arise. The I.T person assigned to our region was not readily available, so I had to learn to configure my system via chat. It was an annoying process, but I eventually got that sorted out. The S.C guys efficiently changed my work rights and so I was enabled to function as the Funds Transfer (F.T) person in my new branch. It was quite challenging learning and working at the same time. I'm sure I made a pretty sight armed with my notebook and hopping on heels from my desk to my bosses desk. ^_^. , and at the same time attending to customers. :-).
After working in the capacity of an F.T for one week, the Customer Service Officer (C.S.O) went on leave and I was assigned to relieve him. I configured myself on his system (I'm now a pro on that :-) ), filled the form for my work rights to be changed from FT to C.S.O, scanned it and sent it to those in charge. Now it is from this part that I wish I could slap some people. *insert very angry face*. As soon as the G.H approves, it shouldn't take the guys in S.C.U more than a few minutes to effect the change. My G.H immediately approved the mail sent and you all will not believe that up till now, part of my work rights as the C.S.O has not been given to me.
I will try to explain it as much as I can without outrightly abusing my colleagues, cos I'm so pissed at them. It took the guys in S.C.U almost two days to effect some change to enable me do my core C.S.O functions. Can you imagine that I had a lot of account opening packages to work on, but could not open these accounts because my work rights had not been enabled. The account officers had to keep lying to the owners of these outstanding accounts that our link in the office was epileptic and that was why they hadn't received their account numbers. Also, when a customer collects his cheque book, the C.S.O is supposed to immediately upload the cheque range on the system. This is to enable the customer to use the cheque book to withdraw without any delays. There were situations where other branchs sent us mails asking us to upload the cheque range of customers so they could withdraw. I couldn't upload them because my work rights had not been changed. The customers were eventually paid, but it was service failure to have kept them waiting for a while through no fault of theirs.
I sent a series of reminders to the guys at S.C.U to do their job, so I could do mine, but it was almost as if they see the mails and wait for someone else to do the needful. I called several times and a different person will always pick the phone. I would narrate my issue and they would promise to do their bit immediately. I'm still waiting for them to do their bit thoroughly. I told my boss that it's almost as if part of their brains are on leave. I just don't understand anymore.
As i type this, I have close to 25 customer's requests for ATM cards. It takes just a few minutes to process these cards. I have debited the accounts, but can't process the cards because my work rights in that area has not been done. All thanks to my colleagues at the S.C.U, i have almost perfected the art of sympathetic lying. I just keep on lying to the customer's that the part of the system used to process ATM cards has been down for a while, but also promise them that it will be up soon. *insert guilty face*. Just yesterday, a customer came again to collect his ATM card and I felt so bad cos it still had not been processed. He was really sad cos he needs it especially in the face of this impending strike.
Sincerely, I wonder at my colleagues in S.C.U. Is it that as soon as they receive I, my boss or even the G.H's mail, they "mistakenly" delete it? Or do they plan on effecting the change on my work right after I have called, but forget? Do they want me to come to our Head Office and shake them up before they can do their job? Don't they understand that because of their negligence, some people are rendering gross disservice to the customers? I tire o.
P.S: I wore a purple peep toe shoe to work last Thursday and my boss told me that the color is not compliant. I told her (politely and smiling while slapping her in my head) that it was compliant and besides I have a copy of our dress code. I was even wearing a pair of trousers, so how did she notice my shoe. *smh*. She still insisted that it wasn't compliant. I told her I don hear. *sticking tongue out*. I am working my ass out managing the customers with my non existent work rights and you are here noticing the color of my shoe. Mscheww.. .. I just fixed a sanely crazy hairstyle today and painted my toe nails blue. Let me hear what she will say about it when i get to the office. *evil grin*.
P.P.S: So sorry the post is long. I'm just pissed at my colleagues. :-)